Check out some of our most frequently asked questions below, or contact us or +44(0)1926 814292 if you need more information,

1.    What sort of pictures work best for face masks?

Check out some of our top tips here for what pictures work best for face masks.

2.    What else can you make with my pictures?

There are a variety of different products that you can order using your pictures. You can order Party Hats, Face Bunting and Garlands, Cake Toppers, Confetti, Photo Straw Toppers, Mugs, Coasters, Greetings Cards, Gift Tags, Place Ssettings and more!

3.    Can I use image from my social images?

Yes! You can use images from social media platforms such as Facebook and Instagram. Images from social media are idea for lots of products with the exception of Face Masks, where we generally need higher resolution images.

4.    How long will my order take to make?

Most personalised products are handmade within 2 working days and then delivered within 1 to 7 working days from despatch, depending on your chosen delivery method. If your order has not arrived by the date advised when you placed your order, please contact us so we can find out what's happened.  If you need your order sooner than that advised by our web site, please get in touch because it is likely we can prioritise your order and deliver sooner.

5.    How long will my delivery take to arrive?

See our delivery information here.

6.    How much are your delivery costs?

UK Customers - Royal Mail 1st Class Post = £1.95, Courier Delivery = £6.80.

More info here.

7.    How to you look after my personal information?

We take your privacy very seriously and handle all customer details in accordance with our strict GDPR policy, more details can be seen in our Privacy Policy.

8.    How do I place an order?

The easiest way to place an order is through this website. If you want to talk to us about ordering, we are more than happy to help you over the telephone: +44 (0)1926 814292 or email

9.    How do I get in touch with you? 

You can find our contact details here.  We are available to help via a telephone 9am to 5pm Monday to Friday excluding UK Bank Holidays and Christmas shutdown.

10.    What happens if I am not satisfied with my order?

In the unlikely event that you are unhappy with your purchase, we offer a no quibble return policy within 7 working days. Excludes tailor made masks and all made to order items. Mask-arade value your custom, and work hard to ensure that everything we produce is the best quality it can be.  Customer service is at the core of everything we do.