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Shipping

Shipping

Please Note: all personalised products take 2 working days to manufacture before they are despatched. Stock/Celebrity Masks are despatched on the same working day if ordered before 12 noon.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped outside of the UK - this is detailed on each product page.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

In general, we use Royal Mail for standard post and airmail, APC Streetwise Couriers and TNT for UK Courier deliveries and UPS for international courier deliveries.

UK Standard Delivery Royal Mail 1st Class Post is charged at £1.95 or £3.50 for orders over the value of £12.00.

UK Mainland Courier Delivery APC Streetwise Courier. £6.80.

UK Life Size Cut Out Delivery Please allow 3 working days for your cut out to be manufactured before it is despatched. £8.95 This courier service requires a signature on delivery and orders are only despatched Mon - Fri.

European Courier Delivery including Northern Ireland (UPS) Live rates determined by UPS.

International Airmail Tracked & Signed Europe £11.00 / ROW £15.00

Rest of the World Courier Delivery (UPS) Live rates determined by UPS.

 

Returns Policy

You may return most new, stock, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

 

Your Statutory Rights

Our Returns Policy does not affect your statutory rights.

For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact get help from Citizens Advice about your consumer rights. They can also refer your complaint to local Trading Standards officers who may then investigate on your behalf.

Citizens Advice
0345 404 0506 
0345 404 0505 (Welsh language)

Find out about call charges here

Christmas Holiday Period

Please note that Mask-arade is closed from Saturday 21st December to January 2nd 2019.  Orders placed after December 20th will not be processed until January 2nd 2019, so please bear this in mind when ordering.